Shipping Policy – Kalyani Enterprises
This Shipping & Delivery Policy describes how Kalyani Enterprises manages the collection, transportation, and delivery of physical documents, digital outputs, and Fujitsu imaging products. The policy applies to all clients availing our services or purchasing products through us.
1. Scope of Policy
This policy covers:
Pickup and return of physical documents for scanning
Delivery of digitized files and processed data
Shipping of Fujitsu scanners and accessories
On-site service material movement
Third-party courier or logistics arrangements
2. Document Collection and Return
a. Pickup of Documents
Document pickup can be arranged from the client location upon request.
Pickup schedules are mutually agreed based on volume and location.
Clients must ensure documents are properly packed and labeled.
An acknowledgment of received documents will be provided.
b. Return of Original Documents
Originals will be returned after project completion as per agreed terms.
Delivery timelines depend on quantity, location, and mode of transport.
Kalyani Enterprises is not responsible for pre-existing damage to documents.
3. Delivery of Digital Output
Scanned files and data entry output are delivered through:
Secure cloud links
Encrypted hard drives or DVDs
Client-designated servers
Delivery is considered complete once files are shared through the agreed medium.
Clients must download and verify files within the review period.
4. Shipping of Fujitsu Products
a. Order Processing
Hardware orders are processed after receipt of confirmed purchase order and payment as applicable.
Shipping timelines depend on Fujitsu stock availability.
b. Delivery Timelines
Standard dispatch: 3–7 working days within major cities
Remote locations may require additional time
Delivery estimates are indicative and not guaranteed
c. Packaging
All products are shipped in manufacturer-approved packaging.
Serial numbers and accessories are verified before dispatch.
5. Logistics Partners
We use reputed courier and logistics partners for shipments.
Tracking details will be shared with the client when available.
Risk during transit is governed by courier terms.
6. Shipping Charges
Charges depend on:
Weight and volume
Distance and location
Express or standard delivery preference
Any additional charges such as octroi, entry tax, or local levies are payable by the client.
7. Inspection on Delivery
Clients must:
Inspect packages at the time of delivery
Report visible damage immediately to the courier and to us
Retain packaging for any claim process
8. Damaged or Lost Shipments
Claims for transit damage must be reported within 24 hours.
Replacement or resolution will follow courier and manufacturer policies.
Kalyani Enterprises will coordinate but is not liable for courier negligence.
9. Delays
Delivery may be delayed due to:
Incomplete address or contact details
Client unavailability
Natural disasters, strikes, or force majeure
Manufacturer supply constraints
Such delays do not qualify for cancellation or penalty.
10. Client Responsibilities
The client must ensure:
Correct shipping address and GST details
Authorized person available to receive shipment
Safe storage conditions after delivery
11. On-Site Service Material
For on-site scanning projects:
Equipment and documents are transported under controlled handling
Movement registers are maintained
Client must provide secure workspace
