Refund & Cancellation Policy – Kalyani Enterprises
At Kalyani Enterprises, we strive to deliver high-quality imaging and digitization services along with reliable Fujitsu products. This Refund & Cancellation Policy defines the rules applicable to service orders, hardware purchases, and ongoing projects.
1. Applicability
This policy applies to:
Document scanning and digitization projects
Data entry and data processing services
Annual maintenance or support contracts
Purchase of Fujitsu scanners and accessories
Any customized imaging solution offered by us
2. Cancellation of Services
a. Before Project Commencement
Clients may cancel an order before work has started without any cancellation fee.
Any advance paid will be refunded after deducting applicable bank charges.
b. After Project Initiation
If cancellation is requested after scanning or processing has begun, charges will apply for:
Work already completed
Resources allocated
Logistics or setup costs
The balance amount, if any, will be refunded.
c. Long-Term Contracts
For retainer or AMC contracts, cancellation requires written notice as per the agreement terms.
Charges for the completed period will be applicable.
3. Refund Policy for Services
Refunds are evaluated on a case-by-case basis.
No refund will be issued once final output has been delivered and approved by the client.
If verified errors are found in deliverables due to our processing mistake, we will:
Rectify the work at no additional cost, or
Offer partial refund where rectification is not feasible.
Refunds will not be granted for issues arising from:
Incorrect or incomplete data provided by the client
Change in requirements after completion
Delays caused by client approvals
4. Refund Policy for Fujitsu Products
a. Order Cancellation
Hardware orders can be canceled before dispatch.
Once dispatched, cancellation follows Fujitsu and distributor return policies.
b. Returns and Replacements
Products with manufacturing defects are covered under Fujitsu warranty terms.
Replacement requests must be accompanied by:
Original invoice
Serial number
Unboxing/defect proof if required
c. Non-Returnable Items
Opened or used products
Software licenses
Special-order accessories
5. Payment Refund Process
Approved refunds will be processed within 7–10 working days.
Refunds will be credited through the original payment mode.
Bank or gateway charges may be deducted where applicable.
6. Dispute Resolution
Clients must raise any quality concerns within 3 working days of delivery.
We will investigate and provide resolution through correction, rework, or proportionate refund.
